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Business Writing for the Digital Era

  • Length 1 day
Course overview
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Why study this course

Writing proper business-related documents in today's workplace requires a solid understanding of the fundamentals behind how specific documents should be approached, designed and edited. Written communications in the workplace should be clear and concise, yet thorough and well laid out.

Technology enabled communications (emails and texts) should also be well thought out and designed to get the correct message across, while avoiding any potential misinterpretation.

You'll learn how to write for various audiences and personality types by utilising personality profiling tools in class.

You'll learn how to create business documents in the modern workplace, which takes into account the many forms that modern communication can take, and teaches you how to best align their message with the appropriate documentation and device.

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What you’ll learn

After completing this course participants will be able to:

  • Understand basic writing principles

  • Know common forms of business communication

  • Review personality types when communicating

  • Identify and understand your audience

  • Understand the writing process

  • Review English language fundamentals

  • Write with clarity

  • Write within workplace constraints

  • Choose the most effective wording

  • Use effective editing and proofreading

  • Create useful references and appendices

  • Understand email etiquette

  • Write reports effectively

  • Create an action plan

PD Training at DDLS

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
DDLS partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: From Texting to Boardroom Paper

  • Everyone is a Business Writer

  • Universal Principles of Good Writing

  • Forms and Formats

  • Common Forms of Business Writing

  • The Principle of ‘Purpose’

  • Reflection

Lesson 2: Who am I Writing For?

  • The Principle of ‘Audience’

  • REACH Review – Communication Preferences

  • Understanding the Audience

  • Writing for a Global Audience

  • Reflection

Lesson 3: The Blank Page

  • The Principle of ‘Structure’

  • The Writing Process

  • Starting

  • Writing

  • Finishing

  • Reflection

Lesson 4: English Still Matters

  • Texting – a Legitimate Form of Language

  • Write it Once. Make it Count

  • English Fundamentals

  • The ‘Plain’ Truth

  • The Principle of Clarity

  • Reflection

Lesson 5: Writing within Constraints

  • The Space-Time Continuum

  • The Principle of ‘Concision’

  • Word Choice

  • Reflection

Lesson 6: Click with Confidence

  • Wait! The Pressure to Hit ‘send’

  • Edit, Edit, Edit

  • The Principle of Proofing

  • Reflections

Lesson 7: Reflections

  • Create an Action Plan

  • References

  • Appendix

  • Commonly Confused Words

  • Punctuation

  • Email Etiquette

  • Using MS Word Readability Score

  • Structuring a Business Report

  • Add Your Own Writing Tips




DDLS offers training through our partnership with PD Training. This arrangement requires DDLS to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.