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Coaching and Mentoring

  • Length 1 day
Course overview
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Why study this course

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

You'll gain a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback, and more.

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What you’ll learn

After completing this course participants will be able to:

  • Understand the G.R.O.W. model and apply it

  • Learn to set appropriate, effective goals using the S.M.A.R.T. technique

  • Learn how to recognise the current state or reality of an employee's situation

  • Learn to identify coaching and mentoring options for your employees, creating a preliminary plan with action steps

  • Learn how to develop a complete plan, including motivational opportunities to drive accomplishment

  • Understand the importance of building & fostering trust with employees

  • Master the art of giving effective feedback while maintaining trust

  • Recognise & overcome common obstacles that are holding employees back

  • Know when it is the right time to stop coaching an employee

  • Learn to continue to transition an employee to other opportunities for continued growth

PD Training at DDLS

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
DDLS partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Getting Started

  • Workshop Objectives

Lesson 2: Understanding Coaching and Mentoring

  • What is Coaching?

  • What is Mentoring?

  • The similarities between Coaching and Mentoring

  • The differences between Coaching and Mentoring

Lesson 3: Coaching and Mentoring using REACH

  • Understanding my style

Lesson 4: Building an Effective Coaching Relationship

  • Building Trust

Lesson 5: The GROW Coaching Model

  • Introducing the GROW Model

Lesson 6: Coaching Skills

  • Setting Goals

  • Listening Skills

  • Questioning Skills

  • Feedback

Lesson 7: Adapting the GROW Model for Mentoring

  • Advantages of Mentoring

Lesson 8: The Mentoring Process

  • Mentoring Model

Lesson 9: Wrapping it Up

  • Creating an Action Plan




DDLS offers training through our partnership with PD Training. This arrangement requires DDLS to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.