Got a question? Call 02 8286 9429   |   

Dealing with Difficult People in the Workplace - Online ILT

  • Length 3 hours
Course overview
View dates &
book now
  • Register interest

Why study this course

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefitting from confrontation because you can now manage difficult people and situations with ease. After attending this life-changing course you’ll be empowered to better manage difficult people and situations.

You'll learn how to discover the root causes of conflict, how certain behaviours impact others, and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff, or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution, and prevent further issues going forward. You'll also have an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This is an instructor-led class that you can attend from home or your office.

We use secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, the Philippines, South East Asia, and the Pacific. This is a short but powerful learning experience that gives you global collaboration opportunities.

Please note: these classes run to a very tight schedule. Please follow the invitation and join the class 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.

What you’ll learn

After completing this course participants will be able to:

  • Identify root causes of difficult behaviour

  • Approach and manage difficult people

  • Understand particular types of behaviour

  • Deal with passive and aggressive behaviour

  • Deal with workplace conflicts

PD Training at DDLS

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
DDLS partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: It all starts with me

  • My Profile

  • My Response

  • Reflection

Lesson 2: Communication is Key

  • Dealing with Passive and Aggressive Behaviour

  • Responding Assertively

  • Reflection

Lesson 3: Dealing with Particular Behaviours

  • Bullies

  • Discrimination

  • Gossips

  • Dealing with Particular Types of Behaviour

  • Reflection

Lesson 4: Self-Preservation

  • Monitoring signs of stress

  • Allies and Mentors

  • Tips for Dealing with Challenging People

  • Reflection




DDLS offers training through our partnership with PD Training. This arrangement requires DDLS to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.