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ITIL courses

DDLS offers a large range of ITIL training courses, a widely accepted approach to IT service management, from foundation to expert level.

Authorised ITIL partner

DDLS is an Accredited Training Organization for ITIL, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Expert Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.


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Overview

The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM).


ITIL Training with DDLS

DDLS is an accredited ITIL training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL instructors have Manager Level ITIL Certification in addition to real-world ITIL implementation and ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.

World’s best practice in IT Service Management captured in ITIL strengthened with the richness of our instructors’ experience in this area ensures your ITIL education with us is relevant and practical.

More information on ITIL certifications can be found on our certifications pages.


ITIL 4 FAQs

We have compiled answers to some Frequently Asked Questions about ITIL 4 on our blog here.

AXELOS has also provided this short video about the transition from ITIL v3 to ITIL 4.

How to transition from ITIL v3 to ITIL 4


Weekend and Evening Courses

We sometimes offer the opportunity to learn ITIL 4 Foundation in the evenings or Upgrade to ITIL 4 Foundation on a weekend.

Please see dates on our ITIL 4 Foundation course page or Upgrade to ITIL 4 course page and book now!

If no weekend or evening dates are currently listed, you can register your interest by contacting your Account Manager on 1800 853 276 or by emailing training@ddls.com.au.


PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring.

Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process.

For full details please see the PeopleCert Guide for Online Proctored Exams - Windows or Mac version.

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Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.