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ITSM Masterclass: IT Service Continuity Management (ITSCM)

  • Length 1 day
Course overview
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Why study this course

Often referred to as disaster recovery, IT Service Continuity Management (ITSCM) is an ITIL®-aligned discipline that takes a holistic approach to ensure IT services are healthy and able to support the business when required. ITSCM addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. This layering is realised by using technologies that are readily available such as virtualisation and high availability fail-over.

Facilitated by Paul Love, an independent consultant who is industry-recognised for his IT service continuity management knowledge and experience, the event is designed for ITSM professionals either looking to get started with ITSCM or looking to improve their existing effort.

This Masterclass is also available as a two-day private event priced at $7500 including GST for up to ten attendees. It includes a pre-course consultation for alignment to business needs.

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What you’ll learn

  • Understand what IT service continuity is

  • Realise the financial and operational benefits of ITSCM

  • Develop an effective IT Service Continuity Framework

  • Evaluate your existing IT service continuity management maturity level

  • Identify your disaster recovery planning gaps

  • Implement an effective process to ensure your business IT services are available when major incidents and disasters occur

  • Manage your IT portfolio of disaster recovery planning and testing

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This event is aimed at the beginner/intermediate level for individuals who are:

  • IT Service Continuity Managers and Process Owners

  • Risk Managers

  • Business Continuity Managers

  • Service Design leads with responsibility for ensuring that service continuity needs are accommodated in solution designs

  • IT team leads and staff with key continuity management responsibilities

  • Any individual who needs a greater understanding of how an organisation can make use of ITSCM to enhance the quality of IT services

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on


Course subjects

In this interactive event we will cover:

  • Understanding ITSCM vs Disaster Recovery (DR) vs Business Continuity Management (BCM)

  • Understanding the business value of ITSCM

  • How to implement ITSCM effectively

  • Guidance on handling common ITSCM risks and challenges

  • Recognising continuity critical success factors


There are no pre-requisites for this Masterclass, but a working knowledge of service continuity and/or organisational risk management practices is recommended.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.