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Cloud Computing and Virtualisation

Microsoft AZ-720T00 - Azure Support Engineer Troubleshooting Azure Connectivity

  • Length 3 days
  • Version A
Course overview
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Why study this course

Networking is essential, particularly when you have cloud-based assets. This course covers the different connectivity issues that a network engineer will typically encounter, and the troubleshooting steps to resolve these issues.

Please note: This course is due to be released by Microsoft on 18 November 2022.

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What you’ll learn

After completing this course, students will be able to:

  • Troubleshoot public DNS issues

  • Troubleshoot ExpressRoute connectivity

  • Troubleshoot site to site VPNs

  • Troubleshoot point to site VPNs

  • Troubleshoot virtual network connectivity

  • Troubleshoot virtual WAN issues

  • Troubleshoot PaaS services

  • Troubleshoot PaaS integration issues

  • Troubleshoot Azure AD authentication

  • Troubleshoot hybrid authentication

  • Troubleshoot authorisation issues

  • Troubleshoot network security issues

  • Troubleshoot NSGs

  • Troubleshoot Azure Firewall

  • Troubleshoot latency issues within a virtual network

  • Troubleshoot routing and traffic control

  • Troubleshoot load-balancing issues

  • Choose between Azure Bastion or just in time VM access

  • Troubleshoot issues with Azure Bastion

  • Troubleshoot just in time VM access

  • Troubleshoot site to site VPNs

  • Troubleshoot point to site VPNs

Microsoft Azure at DDLS

DDLS is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia’s First and largest Microsoft Gold Learning Solutions Partner. All DDLS Microsoft courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.

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Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

  • Azure Administrators and Support Engineers

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on


Course subjects

Module 1: Troubleshoot business continuity with Microsoft Azure
Businesses rely on data and if systems fail, data backups must be reliable so that data can be recovered. This module covers some of the issues you may encounter when troubleshooting Azure backup and recovery.

Module 2: Troubleshoot name resolution issues in Microsoft Azure.
Name resolution is the process of matching the name of a computer to its network address. This module looks at name resolution issues for public networks, private networks, and internal networks that connect to Azure.

Module 3: Troubleshoot cloud and hybrid connectivity in Microsoft Azure
Troubleshooting cloud and hybrid connectivity includes Microsoft ExpressRoute, Azure virtual networks, and Azure Virtual WAN. This module enables you to manage and troubleshoot different network configurations to support your organisation’s needs.

Module 4: Troubleshoot platform-as-a-service issues in Microsoft Azure
To benefit from Azure PaaS services, you must be able to troubleshoot connectivity issues quickly and effectively both from an on-premises user to an Azure PaaS service and between PaaS services.

Module 5: Troubleshoot authentication and access control issues in Microsoft Azure
Microsoft Azure has a sophisticated authentication and access control system to provide high security. Azure Active Directory (AD) authentication includes Self-service password reset, multifactor authentication, hybrid integration, and passwordless authentication.

Module 6: Troubleshoot network security issues with Microsoft Azure
Troubleshoot network issues revolving around WAF, NSG, Azure Firewall, latency within a virtual network.

Module 7: Troubleshoot routing, traffic control and load balancing in Microsoft Azure
Troubleshoot network issues revolving around routing and traffic control and load- balancing.

Module 8: Troubleshoot connectivity issues with virtual machines in Microsoft Azure
Troubleshoot deployment, connectivity, and authorisation issues with Azure Bastion and just in time access to Virtual Machines.

Module 9: Troubleshoot VPN gateways in Microsoft Azure
Network configuration and the use of Virtual Private Networks (VPNs) is integral to the success of collaborative working. In this module, we'll look at how to monitor and troubleshoot site-to-site and point-to-site VPNs.


Before attending this course, students must have:

  • Experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits.

Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.