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Microsoft MS-220T00 - Troubleshoot Microsoft Exchange Online

  • Length 3 days
  • Version A
Course overview
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Why study this course

This course teaches how to solve a broad range of problems that can arise in organisations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

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What you’ll learn

After completing this course, students will be able to:

  • Determine why Exchange Online is routing messages incorrectly.

  • Identify wrongly configured mail records in DNS.

  • Troubleshoot issues with SMTP mail transfer.

  • Diagnose problems caused by misconfigured or corrupted inbox rules.

  • Decide why message attachments are preventing message delivery.

  • Analyse why Exchange Online Protection has taken action on a message.

  • Identify poorly configured spam filter policies.

  • Determine why eDiscovery doesn’t return the items you intended.

  • Diagnose which in-place and eDiscovery holds apply to a specific item.

  • Delete and purge items throughout an Exchange Online organisation.

  • Determine why items are not retained as intended.

  • Troubleshoot Messaging Records management.

  • Find out why Exchange Online can’t encrypt or decrypt messages as intended.

  • Ensure that sensitive actions on items and mailboxes create a secure audit log.

  • Discover why items are not reaching the Exchange Online journal.

  • Ensure Outlook clients can connect to Exchange Online.

  • Diagnose Outlook client authentication issues.

  • Resolve problems with calendaring, resource booking, and delegation.

  • Experience with PowerShell and the Exchange PowerShell module.

  • Significant experience deploying, managing, and troubleshooting Exchange environments.

  • Diagnose problems that arise when provisioning recipients and other objects.

  • Resolve issues that affect mailboxes, distribution lists, and other recipients.

  • Ensure that address lists include all the intended recipients and only the intended recipients.

  • Fix common problems that affect your entire organisation.

  • Ensure that users can access public folders without problems.

  • Enable mail to flow between Exchange Online and Exchange Server recipients correctly.

  • Fix issues with free/busy information, public folders, and recipient synchronisation in hybrid deployments.

  • Troubleshoot issues that arise during a migration.


Microsoft 365 Technical at DDLS

DDLS is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia’s First and largest Microsoft Gold Learning Solutions Partner. All DDLS Microsoft courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.


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Quality instructors and content

Expert instructors with real world experience and the latest vendor- approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

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No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on ph.training@ddls.com.ph

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Course subjects

Module 1: Troubleshoot problems with mail flow
Investigate and diagnose problems with email flow in your Exchange Online organisation. Find issues caused by incorrect transport rules, DNS records, message headers, and other causes.

Module 2: Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
Investigate and diagnose why emails are prevented from arriving at their intended destination because of inbox rules, Microsoft Defender for Office 365, spam filter policies, and other Exchange Online features.

Module 3: Troubleshoot compliance and retention issues
Investigate and diagnose problems with compliance and item retention in your Exchange Online organisation, including incorrect retention policies, problems with eDiscovery, and inappropriate holds.

Module 4: Troubleshoot encryption, auditing, and journaling
Investigate and diagnose misconfigured encryption, auditing, and journaling in your Exchange Online organisation.

Module 5: Troubleshoot desktop Outlook clients
Investigate and diagnose problems that desktop and laptop computer users have when connecting their Outlook client to Exchange Online.

Module 6: Troubleshoot issues with mobile devices
Investigate and diagnose problems that users may experience when they use mobile phones, tablets, and other devices to access Exchange Online.

Module 7: Troubleshoot Exchange Online configuration issues
Investigate and diagnose Exchange Online configuration issues including provisioning errors, recipient issues, address book membership, and public folder settings.

Module 8: Troubleshoot hybrid and migration issues
Investigate and diagnose problems in an Exchange Online and Exchange Server hybrid organisation, including mail flow problems, synchronisation issues, and migration failures.


Prerequisites

Before attending this course, students must have:

  • Experience with PowerShell and the Exchange PowerShell module.

  • Significant experience deploying, managing, and troubleshooting Exchange environments.


Terms & Conditions

The supply of this course by DDLS is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.